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Body Language Communication – 9 Things You Must Absolutely Avoid When Dealing With an Angry Customer

Here are the top nine negative body language signals and gestures you must absolutely avoid when dealing with an angry customer in a tense situation: 1 Wrong Facial Expression Always be aware of your facial expression when you are communicating with a customer, especially when they are upset about something. Check with your co-workers, supervisor and friends whether you display any annoying facial expressions like rolling your eyes, scowling, or an inappropriate smile when you are experiencing a tense or unhappy situation. You must always provide a calm, sincere, concerned and interested facial expression to show the customer that you care, appreciate and acknowledge his or her feedback and complaint of their unpleasant experiences. Avoid smiling when a customer is expressing anger. If you...[Read More]

Body Language Communication – 9 Things You Must Absolutely Avoid When Dealing With an Angry Customer

Here are the top nine negative body language signals and gestures you must absolutely avoid when dealing with an angry customer in a tense situation: 1 Wrong Facial Expression Always be aware of your facial expression when you are communicating with a customer, especially when they are upset about something. Check with your co-workers, supervisor and friends whether you display any annoying facial expressions like rolling your eyes, scowling, or an inappropriate smile when you are experiencing a tense or unhappy situation. You must always provide a calm, sincere, concerned and interested facial expression to show the customer that you care, appreciate and acknowledge his or her feedback and complaint of their unpleasant experiences. Avoid smiling when a customer is expressing anger. If you...[Read More]