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Communication

Bachelor of Corporate Communication Degree Program at UTAR Malaysia

Universiti Tunku Abdul Rahman (UTAR) Malaysia, Bachelor of Corporate Communication (Hons) program is tailored to train students to become skilful writers with excellent interpersonal skills and overall a well-rounded corporate communication expert, especially in the area of reputation management, advertising and publicity, media, government and investor relations, marketing communications, internal communications, crisis management and corporate social responsibility. The course provides students with framework to understand communication theories and organizational behavior, stimulates creative problem-solving methods and promotes critical thinking skills to analyze corporate communication issues from both academic and practical perspectives. The corporate world has become more complex, w...[Read More]

Body Language Communication – 9 Things You Must Absolutely Avoid When Dealing With an Angry Customer

Here are the top nine negative body language signals and gestures you must absolutely avoid when dealing with an angry customer in a tense situation: 1 Wrong Facial Expression Always be aware of your facial expression when you are communicating with a customer, especially when they are upset about something. Check with your co-workers, supervisor and friends whether you display any annoying facial expressions like rolling your eyes, scowling, or an inappropriate smile when you are experiencing a tense or unhappy situation. You must always provide a calm, sincere, concerned and interested facial expression to show the customer that you care, appreciate and acknowledge his or her feedback and complaint of their unpleasant experiences. Avoid smiling when a customer is expressing anger. If you...[Read More]

Bachelor of Corporate Communication Degree Program at UTAR Malaysia

Universiti Tunku Abdul Rahman (UTAR) Malaysia, Bachelor of Corporate Communication (Hons) program is tailor to train students to become skilful writers with excellent interpersonal skills and overall a well-rounded corporate communication expert, especially in the area of ​​reputation management, advertising and publicity, media, government and investor relationships, marketing communications, internal communications, crisis management and corporate social responsibility. The course provides students with framework to understand communication theories and organizational behavior, stimulates creative problem-solving methods and promotions critical thinking skills to analyze corporate communication issues from both academic and practical perspectives. The corporate world has become more comp...[Read More]