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Total Customer Service – A Priority Of Ensuring Results

Total Customer Service is a business as well as an administrative philosophy standing erect on the foundation that an organization is actually honoring people. Yes, people who are inside and outside the organization. Furthermore the relationship between these two groups of people that actually produce the results preferably a win-win for all. Total Customer Service fits a public, a private, or a professional organization that is being set up in the first place to proceed and grow by offering an idea, a product or a service, to the customers. Thus the practice of Total Customer Service is what these organizations shall put first as the top priority. What is Total Customer Service? Any individual owner or leader of an organization can define it in any way he or she wants to, yet that definit...[Read More]

Body Language Communication – 9 Things You Must Absolutely Avoid When Dealing With an Angry Customer

Here are the top nine negative body language signals and gestures you must absolutely avoid when dealing with an angry customer in a tense situation: 1 Wrong Facial Expression Always be aware of your facial expression when you are communicating with a customer, especially when they are upset about something. Check with your co-workers, supervisor and friends whether you display any annoying facial expressions like rolling your eyes, scowling, or an inappropriate smile when you are experiencing a tense or unhappy situation. You must always provide a calm, sincere, concerned and interested facial expression to show the customer that you care, appreciate and acknowledge his or her feedback and complaint of their unpleasant experiences. Avoid smiling when a customer is expressing anger. If you...[Read More]

Total Customer Service – A Priority Of Ensuring Results

Total Customer Service is a business as well as an administrative philosophy standing erect on the foundation that an organization is actually honoring people. Yes, people who are inside and outside the organization. Furthermore the relationship between these two groups of people that actually produce the results preferably a win-win for all. Total Customer Service fits a public, a private, or a professional organization that is being set up in the first place to proceed and grow by offering an idea, a product or a service, to the customers. Thus the practice of Total Customer Service is what these organizations shall put first as the top priority. What is Total Customer Service? Any individual owner or leader of an organization can define it in any way he or she wants to, yet that definit...[Read More]