2020 Malaysia CXP Best Customer Experience Awards 2020 – Winners Announcement

Congratulations to the winners of Malaysia’s 2020 CXP Best Customer Experience Awards 2020!

Twenty-eight Malaysian companies have been given the ‘Best Customer Experience’ awards by CXP Asia, the first and only regional awards for excellence in customer experience, as judged by your own customers.

Between July and September last year, some 20,000 Malaysian consumers were surveyed using the proprietary CXP Velocity Model to understand their purchasing journey and the level of experience they have received, as well as the ease with which their complains were addressed and the post-purchase service they received.

Customer Experience is the New Marketing!

Special thanks to our official validation partner Smith-Zander and supporting partner, Everise. It’s an honour to have you with us.

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