ICRTH2021 Malaysia Keynote Speech 2 Tourism Restart, Governance and Management

Professor Dimitrios Buhalis, Keynote ICRTH2021 Malaysia Keynote Speech 2 Tourism Restart, Governance and Management

27 May 2021

Dimitrios Buhalis, Strategic Management and Marketing expert with specialization in ICT, Smart Environments and Interactive Marketing. Professor, Bournemouth University, United Kingdom
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see RESEARCH REFERENCES www.buhalis.com

Buhalis, D., 2022, Tourism Management and Marketing in Transformation: Introduction and Editor’s Statement, in Buhalis, D., (ed) Encyclopedia of Tourism Management and Marketing, EDWARD ELGAR PUBLISHING (forthcoming) https://www.academia.edu/44983865/

Buhalis, D. (2020), “Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article”, Tourism Review 75(1), 267-272 https://doi.org/10.1108/TR-06-2019-0258

Stylos, N., Zwiegelaar, J. and Buhalis, D. (2021), “Big data empowered agility for dynamic, volatile, and time-sensitive service industries: the case of tourism sector”, International Journal of Contemporary Hospitality Management, https://doi.org/10.1108/IJCHM-07-2020-0644

Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., Hofacker, C., 2019, Technological disruptions in Services: lessons from Tourism and Hospitality, Journal of Service Management, Vol. 30 No. 4, pp. 484-506 https://doi.org/10.1108/JOSM-12-2018-0398

Buhalis, D., Sinarta, Y., 2019, Real-time co-creation and nowness service: lessons from tourism and hospitality, Journal of Travel & Tourism Marketing, 36(5), 563-582
https://doi.org/10.1080/10548408.2019.1592059

Buhalis, D., & Foerste, M. (2015). SoCoMo marketing for travel and tourism: Empowering co-creation of value. Journal of destination marketing & management, 4(3), 151-161.
https://doi.org/10.1016/j.jdmm.2015.04.001

Fan, D., Buhalis, D., Lin, B., 2019, A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulation, Annals of Tourism Research, Vol.78, https://doi.org/10.1016/j.annals.2019.102757

Rihova, Ivana, Dimitrios Buhalis, Mary Beth Gouthro, and Miguel Moital. “Customer-to-customer co-creation practices in tourism: Lessons from Customer-Dominant logic.” Tourism Management 67 (2018): 362-375. https://doi.org/10.1016/j.tourman.2018.02.010

Paraskevas, A., & Buhalis, D. (2002). Outsourcing IT for small hotels: The opportunities and challenges of using application service providers. Cornell Hotel and Restaurant Administration Quarterly, 43(2), 27-39. https://doi.org/10.1177/001088040204300203

Inversini, A., & Buhalis, D. (2009). Information convergence in the long tail: The case of tourism destination information. In Information and Communication technologies in tourism 2009 (pp. 381-392). Springer, Vienna.
https://link.springer.com/chapter/10.1007/978-3-211-93971-0_32

Tscheu, F., & Buhalis, D. (2016). Augmented reality at cultural heritage sites. In Information and communication technologies in tourism 2016 (pp. 607-619). Springer, Cham.
https://tinyurl.com/CultureAugmentedReality

Mihalic, T., & Buhalis, D. (2013). Information Communication Technology (ICT) as a new competitive advantage factor-Case of small transitional hotel sector. Economic and Business Review for Central and South-Eastern Europe, 15(1), 33-56. http://ojs.ebrjournal.net/ojs/index.php/ebr/article/view/214/pdf

Buhalis, D., & Mamalakis, E. (2015). Social media return on investment and performance evaluation in the hotel industry context. In Information and communication technologies in Tourism 2015 (pp. 241-253). Springer https://tinyurl.com/yaeqc63p