Businesses all over the world have learned to properly utilize their manpower. Sales representatives are now spending much of their time over the phone in what is known as the call center environment. Although these environments are designed for efficiency there are obstacles that plague such offices. Time can be wasted on manually contacting each and every client or prospect. As they dial each number, the sales representatives have to wait for the contacted parties to answer, and again, this is valuable time lost. More often than not, these calls are dropped into voice mails and messages are left. If the sales representative is lucky to get in touch with someone, that someone is likely the company operator who then instructs the agent to hold or leave a message. This cycle keeps repeating throughout the day and week and has actually slowed the sales representative's productivity as he or she is leaving messages and chasing contacts rather than talking to actively interested parties. However, there is a very powerful solution out there which can end this vicious cycle – the power dialer software.
The power dialer is a type of software solution that goes through an upload of contacts. This is an automated process wherein the list is loaded into the system and the agents do not need to dial any numbers manually. This removes the dull and hard manual dialing that sales representatives do day in and day out. Between each dial, the representative just stays on the line and there is no need for him to hang up after every call. Once the first call is done, the next contact is immediately patched through to any available agent. This software could actually increase a company's call volume to as much as three or four times.
A power dialer can also infuse voice messaging into its system. The sales representatives just have to pre-record their voice messages then these records will automatically be dispatched to calls that go through voicemails or answering machines. This is a time-saving feature of the power dialer and while the message is being left, the agent can move on to his or her next call.
Power dialers are very much like fax messages or email. Message templates are available for both and can be made before a list is actually called. When a sales representative offers to send a fax or email message, he can automatically select a template on his computer. This is then sent with very little manual work on the sales agent's part. All that the recipient would notice is how fast the response has been made.
When it comes to supervision, the old method requires that a manager or supervisor to constantly check on his team to see if everyone is actually working or going through a list. The use of power dialers would not require much supervision as the work that the agents must attend to is just a single, continuous flow.
Power dialer software has many advantages. It is a tool that can save time for most sales or customer service representatives. What used to be an extra time spent on going through call lists and manually dialing each could now be time spent on actual selling. Every company should have one to ensure a high level of productivity in staff.
