SOURCE: FACEBOOK, TIKTOK
Yesterday (Thursday, 22nd September), Mara Liner released a statement to apologise for the incident. The bus company’s CEO Zachary Ismail said, “We’ve reached out to the passenger to express our sincerest apology and regret. Internal investigations have been carried out after receiving complaints and appropriate actions have been taken against the bus driver on duty.”
However, shortly after the statement was posted, netizens revealed they were still not pleased as they felt that an apology was not enough. Many commented that they’ll never use the company’s services again. Mara Liner actively replied to those comments, clarifying that they will compensate the passenger who was left behind and will try to improve its services.
Sources: TikTok (1)(2)
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